{"id":14312,"date":"2024-05-27T18:17:20","date_gmt":"2024-05-27T16:17:20","guid":{"rendered":"https:\/\/initial.mentalworks.me\/?page_id=14312"},"modified":"2024-07-23T15:04:22","modified_gmt":"2024-07-23T13:04:22","slug":"frequently-asked-questions-prodline","status":"publish","type":"page","link":"https:\/\/initial.mentalworks.me\/en\/frequently-asked-questions-prodline\/","title":{"rendered":"Frequently Asked Questions PRODLINE"},"content":{"rendered":"
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Create an account \/ Login <\/h2>\n <\/div>\n
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\n How do I create my account? \n <\/div>\n
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To create your Prodline account<\/strong>, please enter a valid email address<\/strong> when registering. A few moments later, Prodline will send you an e-mail<\/strong> containing a confirmation link<\/strong>. You must activate<\/strong> your account by clicking on this link.<\/p>\n

If you do not receive the confirmation e-mail, please check the validity of the e-mail address you entered when creating your account and check your spam folder.<\/p>\n

If you have any problems logging in, please contact our customer service department at prodline@initial.fr.<\/p>\n\n <\/div>\n <\/div>\n

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\n How do I change my password? \n <\/div>\n
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You can change your password by going to the \u201cuser\u201d section at the bottom left of the home screen. Click on profile to access your personal space. Go to change password and enter your new password in the fields provided.<\/p>\n

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\n I have a confidential project to submit to INITIAL, what safeguards do you offer? \n <\/div>\n
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If you’ve forgotten your password<\/strong>, use the \u201cForgot password<\/strong>\u201d function on the login page to reset your password<\/strong>.<\/p>\n

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You will receive an email<\/strong> with instructions on how to set a new password<\/strong>. If you do not receive this email, please check your spam folder<\/strong> or contact our customer service for further assistance.<\/p>\n<\/div>\n\n <\/div>\n <\/div>\n

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\n How can I change my account information?\n <\/div>\n
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You can update your profile information from your account. If you need any assistance, please contact our customer service department at prodline@initial.fr<\/a>.<\/p>\n

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\n How do I change language? \n <\/div>\n
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You can change the language of the platform by going to :<\/p>\n